§ 1. Terms of payment 1.1. All our prices are net Ex-Works or FOB Casablanca, Morocco, plus freight, packaging, postage, and insurance in EUR due on the date of invoicing.
1.2. A PAYMENT of 50% of the total order value is due upon our order confirmation. The remaining balance of 50% of the order value is payable before delivery without any deductions for discount or the like.
1.3. A PAYMENT of 30% of the total order value is due upon our order confirmation. 70% by L/C payment for orders exceeding an order value of 80,000 EUROS.
1.4. Payments are to be wired directly to our Morocco bank account without deductions of any bank charges or other costs for the wire.
§ 2. Minimum Order Minimum order quantities apply as stated in our offers. However, orders below stated minimum quantities can be negotiated against a surcharge. We charge a 30% surcharge.
§ 3. Order Orders are only acceptable in written form via Email. Ancillary agreements and amendments must be in writing.
§ 4. Delivery The buyer carries all risks for transportation.
§ 5. Complaints can be considered only if they are asserted within 8 days after receipt of the goods. Before returning, our approval is to be caught up in all cases and to be sent free. With nonobservance of this regulation, the back transmitter for all originating costs and disadvantages remains responsible.
Please, follow: Our product is a pure manual labor and no machine mass production, so that it concerns with every article a unique specimen. Isolated divergences as well as small irregularities are possible from there and are not to look as defects.
Compensation claims of all kinds are excluded. Small divergences concerning color, cutting, equipment, width, weight, and quality cannot be complained about there; it concerns products here around pure manual labor.
§ 6. Delivery From approx. 1 to 10 weeks. If the date of delivery promised by us is crossed in more than 2 months, the customer is entitled to set to us an adequate time limit of delivery of at least 4 weeks. If we also do not deliver of this extension, both parties to a contract are entitled to the resignation of the order. They renounce, for this case to begin with, all mutual claims. Partial deliveries are allowed in all cases, also with fixed appointments. The information of terms of delivery is basically non-binding. Compensation claims because of nonfulfillment or late delivery are excluded.
§ 7. Rejection: If the customer refuses the decrease at the end of an adequate extension sedate to him or declares before expressly not to want to decrease, we can withdraw from the contract or require compensation because of non-fulfillment
§ 8. Warranty On all products EXXOT ® DESIGN we grant 12-month guarantee. With apparent mistakes, provided that these are based on material or manufacture faults, remedial action is taken within this time against this guarantee free of charge. Except Moroccan cement tiles; leather; wood; glass; ceramics; materials; and metal as well as other natural products, frames, colors, plastic, and forms as well as damage that is caused by interventions of unauthorized sides. The guarantee term amounts to 12 months and begins with the delivery date. The guarantee does not apply to such damages which enter with the customer by natural wear, humidity or by improper treatment.
With our natural products, it comes to divergences to Color, structure, or form size and product size compared with patterns or previous deliveries of the same product name. These divergences are naturally conditioned and not entitled to the fault rebuke.
§ 9. Reservation of Proprietary Rights The product remains our property up to the entire payment.
§ 10. Right of return / exchange Original packed products and Special models are excluded in general from taking back or exchange.
§ 11. Quality Certificate All production products EXXOT ® DESIGN are tested systematically to guarantee for you a high high-class level. Should the article show, nevertheless, a mistake acquired from you, we ask you to turn to the responsible customer service or directly to us and to add the calculation.
§ 12. Data storage According to §28 of the federal data protection act (BDSG) we draw the attention to the fact that the data necessary within the scope of the commercial winding up are processed through an EDP arrangement according to §33 (BDSG) and are stored. Personal data are treated, of course, confidentially.
Customer Service Should you have any questions, please contact us. Contacting details are stated below for your reference. We are here for you and gladly answer all your questions. We are excited for good cooperation with you! Please CONTACT US if you have any questions before you buy. Do not buy if you need a question answered first! We will attempt to answer your question within 12 hours except on public holidays.
We have staff who speak English, French, German, and Arabic.