Frequently Asked Questions
Have a Question?
We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.
To place your order, select the item(s) that you wish to purchase and We have several verification stages when customers place an order, this is done to provide our customers with the highest level of security.
If your order is successful, you should within the next 24 hours receive an order confirmation via the e-mail address provided by you at our order page. If not, please contact us and we can assist you in this matter.
Orders are only acceptable in written form via Email. Ancillary agreements and amendments must be in writing.
How can I find out when production started?
As soon as we have received the order, you will be notified via email as an order confirmation, we will only start production if you confirm the color sample in real life, so you will receive a sample via Post and if everything is in order, we will start production
Many samples are free unless the value is more than 20 euros.
who pays the sample shipping cost?
The customer bears the shipping costs
can I collect the samples personally from the office in Casablanca ?
yes by arrangement in writing please.
How many euro pallets fit in a 40 foot container?
23 to 24 euro pallets 1,2×0,8m
takes place at the expense and risk of the buyer.
can only be taken into account if they are asserted within 8 days of the arrival of the goods. Our consent must be obtained in all cases before the return and sent free of charge. If this regulation is not observed, the return sender remains liable for all costs and disadvantages incurred.
If the customer refuses acceptance after a reasonable grace period has expired or expressly declares beforehand that he does not want to accept delivery, we can withdraw from the contract or demand compensation for non-performance.
Originally packaged products and custom-made products are generally excluded from return or exchange.
EXXOT ® DESIGN SARL AU
[Moroccan Art Design Factory]
11, Rue Rethel Belvedere 20300 Casablanca Morocco
M: +212624812536
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